The decision to introduce and implement a quality management system reflects the permanent strategic mission and overall business policy of SV Group. A quality management system has been established, documented and implemented in accordance with ISO 9001, the international standard specifying requirements, and it is continuously being improved. Every employee has responsibility and authority for the functioning of the system in his/her position and is accountable for applying the quality system to their current work assignment. Regular reviews of maintenance and improvement of the designed system are confirmed by a certificate of an accredited certifying body.

SV Group certificate ISO 9001:2015

SV Group certificate IQNet

The Management defines a quality policy in line with the strategic mission, business, context and goals of the organization. All employees are familiarized with its content. It is publicly announced and is available to all interested parties. The quality policy and objectives ensure that methods and ways of collecting, identifying, accepting and fulfilling the requirements of interested parties are created with the goal of increasing customer satisfaction.

SV Group Quality Policy

Since its foundation SV Group was aware of the fact that good business results are not the only criteria for evaluating company’s success. We know that to be a successful company, one has to consistently consider its economic and social impact as well as its care for the environment. What’s more, we also know that Corporate Social Responsibility (CSR) is a business model and management method in which profit is achieved in a socially responsible manner (meaning not only by paying taxes, local taxes, contributions and other statutory benefits). Our corporate social responsibility is based on investing in professional development and satisfaction of our employees. Every day we try to motivate our employees by giving them various benefits that help them to achieve their personal and business goals. In our Rules of Procedure, we provide greater rights for our employees than those prescribed by the Labour Act. Besides the standard CSR activities, we make sure to introduce new activities which help not only internal community of the company but wider social community as well.

We are continuously monitoring the power consumption, and by various activities strive to reduce the energy consumption thus raising awareness among employees about the importance of caring for the environment. During our joint meetings with employees, we repeatedly emphasise the responsibilities that imply saving of electricity (e.g. to power off their PCs after office hours, turn off the air conditioning and heating when not in the office and so forth). We are also raising awareness about caring for the environment by using new, progressive and environmentally friendly IT technologies such as hardware infrastructure virtualization and office management software. Virtualization of hardware infrastructure directly affects the decrease in the number of IT devices and thus the power consumption needed for them to function, as well the power consumption air conditioners utilize for them to cool off. Software for office management cuts down the office supplies and thus a certain negative impact on the environment (e.g. reducing the need for the amount of energy and raw materials needed for the production and recycling of paper).

We separate the waste into dangerous and non-dangerous, and as a result we collect paper, plastic and dangerous waste (e.g. inks) accordingly, disposed it off by hiring companies that are in the waste disposal business in accordance with applicable laws and regulations.
Doing our business responsibly, we are creating benefits both for our company as well as the environment within which we work. The principle of corporate social responsibility requires us as a company to make sure we also meet the criteria of environmental and social responsibilities of our suppliers, and other partners and customers with whom we work.