Quality Management System
The decision to introduce and implement a quality management system reflects the permanent strategic mission and overall business policy of SV Group. A quality management system has been established, documented and implemented in accordance with ISO 9001, the international standard specifying requirements, and it is continuously being improved. Every employee has responsibility and authority for the functioning of the system in his/her position and is accountable for applying the quality system to their current work assignment. Regular reviews of maintenance and improvement of the designed system are confirmed by a certificate of an accredited certifying body.
The Management defines a quality policy in line with the strategic mission, business, context and goals of the organization. All employees are familiarized with its content. It is publicly announced and is available to all interested parties. The quality policy and objectives ensure that methods and ways of collecting, identifying, accepting and fulfilling the requirements of interested parties are created with the goal of increasing customer satisfaction.